How We Work

Here’s a high-level view of the progress of a typical web-based training project, from concept to delivery. Click any item in the table to learn more.

Exploration Engagement Content Development Media Development Delivery
Our experience, approach, and samples of our previous work
Proposed solution, pricing, and timeline
Instructional strategy, course content, and planned interactivity
Actual course functionality, graphics, and learner experience
Final product: Custom web-based training for your audience and goals

What You’ll Find at Each Step:

Exploratory meeting

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Our first meeting is a chance for you to find out more about us, and for us to find out more about you and your needs.

Demo

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When we meet, we’d love to show you some of the work we’ve done in the past.

Initial project ideas

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Based on what you’ve told us about your project so far, we’ll share our ideas about how to make your project a success.

Identify scope and requirements

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We’ll ask any questions needed to get a clear picture of the project scope and any technical, design, or organizational requirements.

Proposal

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We’ll submit a written proposal of our solution detailing our approach, planned deliverables, and pricing, and we’ll answer any questions you have.

Statement of work

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Once we’ve agreed on a solution, we’ll create a formal statement of work.

Project kickoff

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We’ll get the project started by gathering the key players on our team and yours so we can all introduce ourselves. We’ll introduce the project, address goals and concerns, and discuss individual roles and the project timeline.

Handoff of existing materials

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You’ll give us any existing materials you would like to leverage for the course: this might be PowerPoint slides, print-based materials, instructor-led training materials, or scenarios, for instance.

Subject Matter Expert interviews

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An instructional designer will meet with any Subject Matter Experts you identify in your organization to ask open questions and get a well-rounded picture of your training needs and messages for the coruse.

Instructional design

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The instructional designer will plan a strategy for training that will engage your learners and meet your goals. This may be provided to you in a design document for review before actual course storyboarding begins.

Storyboarding

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The instructional designer will create storyboards for the course that will include all course content and planned interactivity. In some cases, the graphic designer may also include sketches or descriptions of proposed graphics. Storyboards are usually in Microsoft Word or PowerPoint and are the plan for the functional course.

Editing

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A professional editor will review all course materials for clarity and grammatical correctness.

Graphic design

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A graphic designer will create an overall look and feel for the new course, create page layouts, and select photography and graphics for inclusion in the course.

Photography, illustration, audio, video, animation

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Depending on the needs of your project, our media team will create custom multimedia elements for your course, purchase them from stock libraries, or coordinate with your internal branding and multimedia groups.

Development of fully functional course

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Media developers skilled in HTML or Flash development will build course pages and functionality to match the storyboard and graphic design plans. Programmers will create the course navigation system and, if appropriate, incorporate functionality to integrate the training with your learning management system.

Testing

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Our internal testers will do a full functional and graphical review of the new training before we send it to you for review.

Course files for installation on your server

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We’ll provide you or your supporting IT staff with the course files for installation on your server and provide additional technical support as needed to help you get ready to launch the new course for your learners.

Interested in learning about project flow for a website, printed document, or other type of project?
Contact us, and we’d be happy to talk with you about the needs of your specific project.